Responsible gambling means treating casino play as paid entertainment, setting limits before a session starts, and stopping when gambling begins to affect money, work, sleep, or relationships. King Billy Casino is operated by Novatrix SRL, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. It holds Tobique Gaming Commission E-gaming licence No. 0000002, an offshore licence rather than one issued by New Zealand’s Department of Internal Affairs. The casino’s Terms and Conditions were last updated on 29 January 2026.
Controls available in the King Billy account
King Billy provides deposit, loss, and wager limits for a day, week, or month. A session limit restricts playing time and automatically logs the player out when the selected period is reached.
The cooling-off tool blocks deposits and promotional offers for a temporary period, while still allowing remaining funds to be withdrawn. Published options run from short breaks to six months, although the exact periods shown on the responsible gaming page and FAQ are not fully consistent. Check the options displayed in your account before confirming the restriction.
Self-exclusion disables the account and stops promotional contact for the chosen period. King Billy lists short exclusions, monthly and yearly periods, and permanent exclusion. These controls are available under My Account and Responsible Gambling, or through 24/7 live chat and [email protected].
Signs that gambling may be causing harm
Warning signs may include:
- spending more than the planned entertainment budget;
- chasing losses or raising stakes after losing;
- hiding gambling activity or payments from family;
- borrowing money or using funds needed for bills;
- playing for longer than intended;
- feeling anxious, irritable, or unable to stop;
- allowing gambling to affect work, sleep, or relationships.
A player does not need to experience every sign before taking action. A break, lower limits, self-exclusion, or independent support may prevent further financial and personal harm.
New Zealand support services
New Zealand’s online casino framework now includes the Online Casino Gambling Act 2026, while the Gambling Act 2003 continues to regulate other forms of gambling. King Billy’s Tobique licence remains offshore and is not a New Zealand licence.
PGF Services offers free and confidential counselling, advice, live chat, text support, and clinics across New Zealand. Players and whānau can visit www.pgf.nz, call 0800 664 262, text 5819, or email [email protected].
The national Gambling Helpline is available free, day or night, on 0800 654 655. Anonymous text support is available on 8006.
How to request help
To apply a King Billy limit or close the account, open the Responsible Gambling section, contact live chat, or email [email protected]. State the restriction required and the intended period clearly. For independent assistance, contact PGF Services or the Gambling Helpline directly. Both services can also support partners, friends, and family members affected by another person’s gambling.
