King Billy Casino explains how it collects, uses, shares, stores and protects player information. Its current Privacy Policy has been effective since 17 December 2025, while the Terms and Conditions were last updated on 29 January 2026. The casino is operated by Novatrix SRL, company number 3-102-893958, at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica. It holds Tobique Gaming Commission E-gaming licence No. 0000002.
Information collected from players
King Billy may collect a player’s name, username, date of birth, nationality, address, email, phone number and passport or identification details. It also processes proof-of-address documents, bank or card information, source-of-funds evidence, deposits, withdrawals, gaming records, bonuses, login times, IP address, approximate location, browser, device and operating-system data.
Information may be supplied directly by the player or obtained through account activity, payment services, identity-verification tools, responsible gambling databases, business partners and public sources.
How personal data is used
The operator uses personal data to create and manage accounts, verify age and identity, process transactions, complete KYC and anti-money-laundering checks, detect fraud or bonus abuse, answer support requests and apply responsible gambling controls. Data may also support website analysis, service improvements and marketing where valid consent has been provided.
Records are kept only for as long as required for their stated purpose or by law. The policy says anti-money-laundering obligations may require personal information to remain stored for at least five years after an account is closed.
Sharing information with other organisations
Player data may be shared with related group companies, game providers, payment processors, marketing services, email and live-chat platforms, KYC and fraud-screening providers, professional advisers, regulators and law-enforcement authorities. Information may also transfer as part of a merger, acquisition or business sale.
Transfers outside the European Economic Area may use safeguards including European Commission Standard Contractual Clauses. Third parties should receive only the information needed to perform their stated role.
Your privacy rights
The policy lists rights to access or correct personal information, request deletion, restrict or object to processing, request data portability, withdraw consent, stop marketing communications and complain to a data protection authority. A deletion request may be refused while legal retention duties remain in force.
Privacy requests can be sent to the Data Protection Officer at [email protected]. General support is available through [email protected] and 24/7 live chat.
Cookies used on the casino site
King Billy uses essential, functional, analytical and advertising cookies. They operate account features, remember language and regional settings, analyse website use, support fraud prevention and track advertising conversions.
Players can block or delete cookies through their browser settings. Disabling required cookies may limit access to secure areas or prevent some website functions from working correctly. The Cookie Policy was last updated on 17 December 2025.
For New Zealand players, the Tobique licence is offshore and is not a licence issued by the Department of Internal Affairs. The Online Casino Gambling Act 2026 is now in force, but DIA expects to begin issuing New Zealand licences from early 2027. Gambling support is available through the 24/7 Gambling Helpline on 0800 654 655 and PGF Services on 0800 664 262.
